Privacy Statement
How The Better Cities Company AB collects, uses, and protects your personal data. For couriers, business contacts, and visitors to our website.
1. Who we are
The Better Cities Company AB (“we”, “us”) provides vehicle leasing and fleet solutions to couriers, courier partners, fleet operators and companies, including programs run with partner delivery platforms, and sells advertising space on our vehicles. We are committed to protecting your personal data and being transparent about how we use it.
For the purposes of the EU General Data Protection Regulation (GDPR), The Better Cities Company AB is the data controller for the personal data described in this statement.
Contact
The Better Cities Company AB (Reg. no. 559517-1660)
Jordholmsvägen 69, 235 99 Vellinge, Sweden
Email: info@bettercitiescompany.com
Who this statement covers: courier applicants and couriers, business contacts and prospective customers, and visitors to our website. Employees and job applicants receive a separate privacy notice. We operate in several EU/EEA countries; this statement applies wherever we provide our services.
2. What personal data we collect and why
Courier applicants and couriers
| Data | Purpose | Legal basis |
|---|---|---|
| Name, email, phone, address, postal code | Process your application; communicate with you. | Contract / pre-contract (Art. 6(1)(b)). |
| VAT number or national identification number | Verify your identity and that you are resident and registered in the country where we provide the lease, which is required to enter and enforce the lease agreement. | Contract (Art. 6(1)(b)); Legal obligation (Art. 6(1)(c)) where applicable. |
| Courier experience, income source, vehicle details and photo, lease preference, motivation | Assess your application and match you to the right vehicle and lease. | Contract / pre-contract (Art. 6(1)(b)). |
| Information shared about you by a partner delivery platform, with your consent | Support assessment of your application. | Consent (Art. 6(1)(a)). You can withdraw at any time. |
| Lease agreements, payments, programme participation | Manage the courier relationship. | Contract (Art. 6(1)(b)); Legal obligation (Art. 6(1)(c)). |
Vehicle location data
Our vehicles carry GPS trackers that record location (live and historical) for fleet management, theft prevention and recovery. The data is stored against the vehicle, not your name, and we connect it to you only when operationally necessary (e.g. theft, damage, dispute). Because a vehicle is leased to you personally, this data can relate to you. We use it only for fleet operations. We do not use it to monitor your work, your speed, or your behaviour, and we do not use it for marketing directed at you. Access is restricted to our operations team.
Legal basis: Legitimate interest (Art. 6(1)(f)), in protecting our fleet.
Vehicle handover and return
When we deliver or recover a vehicle, our operations app records the handover and return details: vehicle and battery details, accessories, mileage, condition notes and photos of the vehicle, plus the time, location and the device used to submit the form. We use this to document the condition of the vehicle and to support any damage, loss or dispute.
Legal basis: Contract (Art. 6(1)(b)); Legitimate interest (Art. 6(1)(f)).
Support and communications
When you contact us (email to info@bettercitiescompany.com, phone, or our damage-reporting portal at fms.bettercitiescompany.com), we process your contact details and the content of your message to help you.
Legal basis: Contract (Art. 6(1)(b)); Legitimate interest (Art. 6(1)(f)).
Business contacts and prospects
For advertiser clients, fleet and company customers, partners and prospective couriers who contact us via our website or are referred to us, we process name, contact details and your expressed interest.
Legal basis: Pre-contract steps (Art. 6(1)(b)); or Legitimate interest (Art. 6(1)(f)).
Website and technical data
IP address, browser and device information, and cookie data. See our Cookie Notice.
Legal basis: Legitimate interest (security); Consent where required.
3. What we don't do
We do not sell your personal data. We do not use vehicle location data for advertising directed at you. We do not process special category data (health, ethnicity, etc.) unless a specific situation requires it, in which case we ensure a valid Article 9 basis first. We do not use automated decision-making that produces legal or similarly significant effects on you. Application decisions are made by people.
4. Where your data comes from
Directly from you (application form, contact); from a partner delivery platform with your consent (application support); from publicly available sources for business contacts.
5. Who we share it with
| Recipient | Why |
|---|---|
| Partner delivery platforms | Where you participate in a partner program: your application outcome and identity basics, so the platform knows you are in the program. |
| IT service providers (incl. Airtable, Google Workspace, Supabase, AWS, telematics providers) | Hosting and operating our systems, under data processing agreements. |
| Accounting and payroll providers | Invoicing, payroll, bookkeeping. |
| Professional advisers (legal, accounting) | Where needed. |
| Public authorities, police, insurers | Where legally required, or for theft and incident handling. |
All processors act under our instructions and a data processing agreement.
6. International transfers
Some of our service providers (e.g. Airtable, Google) process data in the United States. Where data leaves the EEA we rely on the EU–US Data Privacy Framework or Standard Contractual Clauses, plus additional safeguards where appropriate.
7. How long we keep your data
| Category | Retention |
|---|---|
| Rejected or inactive applications | 24 months after decision, then deleted. |
| Courier and lease data | Duration of the relationship, then up to 10 years where needed for legal claims, bookkeeping and tax obligations. |
| Vehicle location history | Linked to you for up to 24 months (longer only for theft, insurance or an active dispute), then anonymised. Anonymised statistics may be kept indefinitely. |
| Handover and return records and photos | With your lease record; photos kept only as long as needed for any related claim. |
| Support correspondence | 24 months after the case closes. |
| Prospect data | 24 months after last contact. |
| Marketing preferences | Until you opt out. |
8. Your rights
You have the right to access your data, have it corrected or deleted, restrict or object to processing, receive your data in a portable format, and withdraw any consent at any time (without affecting processing before withdrawal). These rights apply in the circumstances set out in the GDPR.
To exercise them, email info@bettercitiescompany.com. We respond within one month.
You also have the right to complain to a supervisory authority. In Sweden:
You may also contact the supervisory authority where you live or work.
9. Security
We protect personal data with appropriate technical and organisational measures, including access controls, encryption in transit and at rest where appropriate, and secure hosting.
10. Updates
We may update this statement from time to time. The current version is always available on our website.
Last updated: June 2026.